1. Overview
Welcome to Storybounders! By accessing our website, purchasing event tickets, or buying products from our store, you agree to the following terms and conditions. Please review them carefully before making a purchase.
2. Event Policies
- Tickets & Admission – All event tickets must be purchased in advance. Entry is granted only with a valid ticket. Some events have age restrictions; attendees must be 14 years or older unless otherwise specified.
- Event Changes & Cancellations – Storybounders reserves the right to modify event details, including activities, schedules, and special offerings, due to unforeseen circumstances. If an event is canceled by Storybounders, ticket holders will receive a full refund.
- Attendee Responsibility – Guests are expected to adhere to event guidelines, including appropriate behavior and attire as outlined in event descriptions. Storybounders reserves the right to refuse entry or remove attendees who disrupt the experience.
3. Product Sales
- Orders & Availability – All product sales are subject to availability. If an item becomes unavailable after purchase, you will be notified and given the option for a refund or replacement.
- Pricing & Payment – Prices are listed in USD and are subject to change. Payments must be completed at the time of purchase.
- Shipping & Delivery – We aim to process and ship all orders promptly. Estimated delivery times may vary depending on location and carrier delays. Storybounders is not responsible for delays caused by third-party shipping services.
4. Refund Policy
Event Tickets
Because of limited space and the nature of our immersive experiences, tickets are non-refundable within 14 days of the event. If you can no longer attend, you may transfer your ticket to another guest by contacting us in advance. If Storybounders cancels an event, ticket holders will receive a full refund or the option to transfer their ticket to a future event.
Product Sales
- Returns & Exchanges – We accept returns for eligible products within 14 days of delivery, provided items are unused and in original condition. Buyers are responsible for return shipping costs unless the item arrived damaged or defective.
- Damaged or Incorrect Items – If you receive a damaged or incorrect item, please contact us within 7 days of delivery, and we will arrange a replacement or refund.
5. Privacy Policy
- Information Collection – We collect personal information (such as name, email, and payment details) only when necessary for transactions, event registrations, or newsletter sign-ups.
- Use of Information – Your information is used solely for order fulfillment, event communication, and occasional marketing updates (if opted in). We do not sell or share your personal data with third parties.
- Data Security – We take reasonable measures to protect your information, but Storybounders is not liable for breaches beyond our control.
- Opt-Out – You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.
6. Changes to These Terms
Storybounders reserves the right to update these terms and conditions at any time. Any changes will be posted on this page, and continued use of our services implies acceptance of these updates.
7. Contact Us
For questions regarding our policies, please contact us at [email protected].