Refund policy

Effective November 1, 2026

This policy covers physical merchandise bought from the StoryBounders online Bookshop.

Cancellations

To cancel, contact us within 24 hours of placing your order. We can cancel and refund an order that hasn’t shipped. If it has already shipped, you can request a return after it arrives.

Returns, Exchanges and Refunds

You can request a return or exchange for physical merchandise bought from the online Bookshop within 30 days of delivery. Contact us before mailing anything back so we can confirm the return address and send instructions.

Please return the item in the condition you received it and pack it securely. For a change-of-mind return, you pay return postage, and the original shipping charge is nonrefundable. If a change-of-mind return comes back in worse condition than you received it, we may reduce the refund to reflect the loss in value. If the damage leaves the item with no resale value, we may decline the refund. This policy does not limit any rights you have under consumer protection laws.

We’ll inspect the item when it arrives and issue any refund to the original payment method. Your payment provider may take additional time to post it. Exchanges depend on stock. If another copy or edition is unavailable, we can arrange a return for a refund.

Damaged, Incorrect or Missing Orders

If your order arrives damaged, contains the wrong item, differs materially from the listing, or appears to be missing, please contact us promptly. Include your order number and, if there’s visible damage, photos of the item and packaging if you can. Keep the packaging while we look into it.

We’ll help investigate delivery issues and arrange a replacement or refund as appropriate. We may work with the carrier or its insurer, which can take time. We can’t guarantee a replacement will arrive by a particular date. Please wait for instructions before sending anything back. We may be able to resolve the issue without a return. If we ask you to return a damaged, incorrect, or materially misdescribed item, we’ll cover the return shipping.

Contact

For help with an order, email jayme@storybounders.com. Please include your order number and the email address you used at checkout.

For in-person purchases and event tickets, see our Terms of Service.