Shipping policy

Effective November 1, 2026

Shipping Options and Addresses

Available destinations, shipping options, and charges are shown at checkout. Please double-check your shipping address before ordering. If you spot a mistake, contact us right away so we can try to correct it before the package ships. If we ship to the address you entered, we can’t guarantee recovery or redelivery when that address is incorrect or incomplete. If the package comes back to us, we’ll contact you about your options. Additional postage may apply if you ask us to ship it again.

Need faster shipping? Contact us before your order ships for an expedited shipping quote.

Tracking and Delivery Estimates

We’ll send a shipping confirmation and tracking when available. Carrier transit times are estimates, so please allow extra time for gifts and special occasions. We can’t guarantee delivery by a particular date. If we can’t ship within the stated time, we’ll contact you with the option to accept the delay or cancel for a prompt refund.

Contact

For help with an order, email jayme@storybounders.com. Please include your order number and the email address you used at checkout.

For damaged, incorrect, or missing orders, see our Return and Refund Policy.